Since the Covid 19 Pandemic hit our Caribbean shores many schools have been forced to embrace online teaching and learning. It is fair to say the experience has been filled with many pain points along the way. Just to help break down this new jargon; a pain point is a problem or challenge experienced by customers/clients of a particular business. In Jamaica we are accustomed to them, but never comfortable with the unpleasantries they carry.
Parents and guardians with children at the primary and high school levels are particularly feeling the strains of keeping these young minds engaged at home. Rest assured I’m in the trenches with you as a parent myself. Whilst adapting to this new reality, I thought it would be useful to share some of my observations with you.
Here are a few Generic Pain-Points Affecting Online Education
Based on these few insights observed over these past few months, it's clear greater research will need to be conducted to help define these problems affecting the end-user - student. In the field of Design Thinking a problem statement is used to help all stakeholders on their quest to find a solution. It provides focus on the specific needs that have been uncovered and generates real stability and optimism amongst the team tasked with the job of finding a workable solution(s) for these 'wicked problem(s).'
Insights Worth Exploring to Improve Your Online Education Experience
Of course, there are so many other areas to be explored in today’s Blog...but we'll end the discussion here. Stay tuned for more insights from MELB Design Ideation Studio and feel free to share your thoughts.
I'm a first time blogger with a few design focused observations to share in cyber space. I hope to trigger dialogue on subjects I'm passionate about.