HOW WE DO BUSINESS
Michael Bonnick
Founder l Chief Design Consultant |
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Customer & Guest Experience
We deliver exceptional Customer & Guest Experience solutions through innovative service design. By leveraging our expertise in Industrial Design and Design Management, we create seamless, intuitive guest experiences that enhance satisfaction and foster long-term loyalty.
From mapping guest journeys and optimizing service touchpoints to designing functional, aesthetically pleasing spaces and bespoke products, we ensure every interaction is memorable. Our approach integrates cultural insights, operational efficiency, and sustainability to provide a holistic, meaningful guest experience across hospitality, tourism, and retail industries.
We deliver exceptional Customer & Guest Experience solutions through innovative service design. By leveraging our expertise in Industrial Design and Design Management, we create seamless, intuitive guest experiences that enhance satisfaction and foster long-term loyalty.
From mapping guest journeys and optimizing service touchpoints to designing functional, aesthetically pleasing spaces and bespoke products, we ensure every interaction is memorable. Our approach integrates cultural insights, operational efficiency, and sustainability to provide a holistic, meaningful guest experience across hospitality, tourism, and retail industries.
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© 2018 - MELB DESIGN IDEATION STUDIO
© 2018 - MELB DESIGN IDEATION STUDIO