With the COVID 19 numbers increasing daily in Jamaica, new lock down measures have been implemented by our current government to help slow down the spread of this deadly virus. Just this week, I made sure to wear two masks before heading on the road to conduct some banking at Jamaica Money Market Brokers (JMMB - Haughton Terrace branch) and National Commercial Bank (NCB - Matilda’s Corner branch) in Kingston. It's fair to say both establishments pride themselves in taking the necessary precautions to ensure their customers are kept safe by following strict COVID 19 protocols such as wearing a mask; maintain social distancing and sanitize before entering their facilities. They also have queuing systems in place to manage the number of customers entering their bank at any given time.
To be honest I felt relatively safe until I was asked by their security guards to remove my masks inside the bank to allow their CCTV to record my face (anti-crime measure). Of course my alarm bells went off, chiming at full volume because this one measure, although necessary to protect the bank and its customers from unwanted criminals, in my humble opinion compromises all the other COVID 19 safety protocols.
According to the World Health Organization (WHO), “aerosol transmission can occur in specific settings, particularly in indoor, crowded and inadequately ventilated spaces, where infected person(s) spend long periods of time with others…” (source). As most Jamaicans are aware, our face to face banking experience can at times be a very lengthy process, long enough for an infected customer unmasking to possibly transmit COVID 19 to anyone within these indoor spaces. Based on these two banking experiences I would like to share some key pain points identified at JMMB and NCB with their existing customer unmasking protocols:
PAIN POINTS IDENTIFIED
Of course with greater scrutiny additional pain points can be identified but it's fair to say that most of these generic pain points are possibly common in other local banks and related businesses employing unmasking indoors) as an anti-crime measure. Here are some useful insights and initial idea(s) that could be explored by businesses to help minimise the spread of COVID 19:
INSIGHTS & INITIAL DESIGN IDEA(S)
As I freely share my DESIGN focused insights and possible initial design solution(s) with cyberspace, I am hopeful it will spark greater dialogue amongst Jamaica’s financial institutions trying their hardest to balance keeping their customers and staff safe whilst combating the criminal elements with robust security systems during a challenging pandemic.
Until next time, please keep safe, innovate, collaborate and inspire.
I'm a first time blogger with a few design focused observations to share in cyber space. I hope to trigger dialogue on subjects I'm passionate about.